Refunds

You have fourteen calendar days from purchase to change your mind and get your money back. You do not have to explain why, and using the product during those days does not cost you the right.

Argentina's consumer protection law 24.240 requires ten for people there. We give fourteen, and we give them to everyone.

Just ask at hola@dametrabajo.com from your account's email address. We refund it through the same method you paid with.

If the law where you live gives you a right to withdraw, that right applies too, even if its deadline is different from ours. Whichever is better for you is the one that counts.

And if your country gives you none, you still get the fourteen days. It is the same rule for everyone, and it is easier to stand behind than a table of countries.

If something did not work the way the pricing page or the Terms say it does, write to us and we will sort it out. Depending on the case that can mean a refund, extra time, or fixing what broke.

You do not have to prove anything. Tell us what you expected and what happened, and we work from there.

• We do not refund because you used the product and did not get a job. We never promise that, and it depends on other people's decisions.
• Outside the fourteen days, we do not refund time already used on a plan you then cancelled.
• We do not refund a charge you do not recognise without first checking that it is yours, because that is fraud and it is handled differently.

We would rather say this here than find it out together after you paid.

In your account, under your plan, there is a button to cancel. No email, no phone call, no waiting for someone to reply.

When you cancel, your plan keeps running until its expiry date and is not charged again. You do not lose the days you already paid for.

If you do not want to cancel but only to stop it renewing, that is the same thing: cancelling is exactly that.

We answer the request within five business days. Once the refund is approved, the money leaves our side right away.

⚠️ How long it takes to reach you is not up to us: on a card it is usually five to ten business days, and sometimes it only shows on next month's statement. Other methods are usually faster.

LimeRoost is a product of Sur Labs, LLC, a Delaware company registered at 131 Continental Dr, Suite 305, Newark, DE 19713, United States. The product is operated from Argentina, and the contact for all of this is hola@dametrabajo.com.

This page is part of the Terms. If something here and something there seem to disagree, the Terms govern.