Refunds

You have fourteen calendar days from buying a pack to change your mind and get your money back, no reason needed, as long as you used less than 20% of what it includes.

Just ask at support@limeroost.com from your account's email address. We refund it through the same method you paid with.

A pack can be used up in a few days, and refunding it after that would be giving it away. Changing your mind is for people who tried it and saw it was not for them.

Each thing is checked separately: searches, tailored CVs and minutes of voice practice. None of them can be over 20%. Here is how far each pack goes:

• Lite pack: up to 2 searches and 9 CVs.
• Complete pack: up to 5 searches, 19 CVs and 2 minutes of voice practice.
• Premium pack: up to 17 searches, 59 CVs and 11 minutes of voice practice.

This applies to purchases from 22 October 2026. Anything you bought before keeps the rule it was bought under.

If the law where you live gives you a right to withdraw, like Argentina's consumer protection law 24.240, that right applies too, even if its deadline or conditions are different from ours. Whichever is better for you is the one that counts.

And if your country gives you none, you still get the fourteen days. It is the same rule for everyone, and it is easier to stand behind than a table of countries.

If something did not work the way the pricing page or the Terms say it does, write to us and we will sort it out. Depending on the case that can mean a refund, extra time, or fixing what broke.

You do not have to prove anything. Tell us what you expected and what happened, and we work from there.

• We do not refund because you used the product and did not get a job. We never promise that, and it depends on other people's decisions.
• Outside the fourteen days, we do not refund time already used on a plan you then cancelled.
• We do not refund a charge you do not recognise without first checking that it is yours, because that is fraud and it is handled differently.

We would rather say this here than find it out together after you paid.

In your account, under your plan, there is a button to cancel. No email, no phone call, no waiting for someone to reply.

When you cancel, your plan keeps running until its expiry date and is not charged again. You do not lose the days you already paid for.

If you do not want to cancel but only to stop it renewing, that is the same thing: cancelling is exactly that.

We answer the request within five business days. Once the refund is approved, the money leaves our side right away.

⚠️ How long it takes to reach you is not up to us: on a card it is usually five to ten business days, and sometimes it only shows on next month's statement. Other methods are usually faster.

LimeRoost is a product of Sur Labs, LLC, a Delaware company registered at 131 Continental Dr, Suite 305, Newark, DE 19713, United States. The product is operated from Argentina, and the contact for all of this is support@limeroost.com.

This page is part of the Terms. If something here and something there seem to disagree, the Terms govern.